Refund Policy

Last updated: October 2, 2026

This policy explains how cancellations and refunds work for Resmate’s paid plans, Pro and Premium. Resmate is operated by Resvo (“we”, “us”, “our”), and this policy is part of our Terms of Service.

At a glance

Payments are final — we don’t offer refunds for first payments or renewals.
Cancel anytime in Billing → Manage Billing — even on the day your plan renews. You keep paid features until the end of the period you’ve paid for.
Billing error (like a duplicate charge)? Email resvoai@gmail.com and we’ll put it right.

1. Payments are final

Subscription payments — the first payment and every renewal — are non-refundable, and we don’t give partial or prorated refunds for unused time in a billing period. Please use the Free plan to try Resmate before you subscribe: it includes the job board, resume parsing, match scores and ATS checks at no cost, with no card required.

Our prices are shown upfront ($12/month Pro, $29/month Premium), there are no credits or hidden add-ons, and you can cancel anytime (below).

2. Cancelling your subscription

You can cancel anytime, including on the day a renewal is due: go to Billing, choose Manage Billing, and cancel in Stripe’s billing portal — self-serve, no emails, no retention screens. Cancelling stops future renewals. You keep your paid features until the end of the billing period you’ve already paid for, and then your account moves to the Free plan. Your resumes and other data stay in your account.

A renewal that has already been charged isn’t refunded, so to skip the next period, cancel before the renewal goes through.

3. Charged by mistake?

Genuine billing errors are different from refunds: if you were charged twice for the same period, or charged after a cancellation was confirmed, email resvoai@gmail.com with the date of the charge and we’ll correct it.

4. Your statutory rights

Nothing in this policy limits rights that the consumer law of your country gives you and that can’t be waived (for example, a mandatory cooling-off period in some countries). Where such a law applies to your purchase, it prevails over this policy.

5. Free plan and coupons

The Free plan costs nothing, so there’s nothing to refund. Coupon codes have no cash value and can’t be exchanged for money.

6. Changes to this policy

We may update this Refund Policy from time to time. We’ll post the new version here and change the “Last updated” date.

7. Contact

Questions about billing? Email us at resvoai@gmail.com.